Knowledge Base

My website is down

Step One

Step Two

  • Check our current system status at - we provide real-time feedback from our external monitoring system, Panopta.

Step Three

  • If the server your site is hosted on has a red arrow next to it, we're aware of the issue and working to resolve it.
  • If you would like a status update, please open a support ticket or call 1-877-4-SLIQUA.

Step Four

  • If the server your site is hosted on doesn't have a red arrow, chances are it's isolated to just your site.
  • Getting a white page? Forbidden message? Check the Error Log within SiteWorx for additional details about the error.
  • If you're getting a Forbidden message that is related to ModSecurity, please open a support ticket. It may be a false positive rule hit.

Step Five

Please rate this article to help us improve our Knowledge Base.

1 0